Help

Common questions

How long does verification take?

Up to three months. Applications are reviewed by staff in the order they can be reached, and there is no way to speed an individual application up.

My ID upload was rejected as unclear. What now?

Photograph the document flat, in daylight, with the whole document in frame and no flash glare across the text. If the image is too small or has been heavily compressed by a messaging app, send yourself the original file rather than a forwarded copy.

Can I change my details after submitting?

No. A submitted application is locked so staff review a fixed record. If something is wrong, email us with your application reference and we will advise you.

Will Seven7 message me on WhatsApp?

Only a staff member will, and only after your application has been reviewed. Seven7 sends no automated messages and has no WhatsApp integration. Any message claiming to be automatic is not from Seven7.

Why do you need my signature?

A staff member compares it by eye against the signature on your identification document. It is part of confirming that the document belongs to you.

Who can see my ID document?

Only authorised Seven7 verification staff, through a link that expires shortly after it is opened. Your document has no public address and cannot be reached by other applicants.

Am I guaranteed to be approved, or to be paid?

No. Approval is at Seven7's discretion, and participation and any payment are subject to Seven7's programme requirements. Nothing on this site is a promise of income.

I forgot my password.

Use the 'Forgot your password?' link on the sign-in page. We will email you a link to set a new one.

Still stuck?

Email support@seven7.example. If your application has been submitted, include your reference — it appears on your dashboard and starts with S7-.

We reply to emails, not to messages sent through other channels.